AUTHOR = {Müller, Jenny and Bleier, Arnim and Bock, Benjamin and Kirchgeorg, Manfred and Maicher, Lutz},
TITLE = {Enhancing Customer Relationship Management using Enterprise Information Integration with Topic Maps},
BOOKTITLE = {AIC'09: Proceedings of the 9th WSEAS international conference on Applied informatics and communications},
YEAR = {2009},
PAGES = {151--155},
PUBLISHER = {World Scientific and Engineering Academy and Society (WSEAS)},
ADDRESS = {Stevens Point, Wisconsin, USA}