@INPROCEEDINGS{BH2011,
AUTHOR = {Bank M. and Hänig, C.},
TITLE = {Using the Internet as Sensor for Customer Perception},
BOOKTITLE = {Proceedings of the Fachtagung zum Text- und Data Mining für die Qualitätsanalyse in der Automobilindustrie},
YEAR = {2011},
PAGES = {49--55}
}